Frequently Asked Questions

If you don’t find answer to your question, please contact us

Where is it shipped from?
All orders are shipped from our warehouse located in Montreal, QC, Canada.
What payment method do you accept?
We accept all major credit cards via Stripe’s secured payment processing system.
How long until I receive my Blackheader?
We offer same day shipping to all orders made before 4pm (ET.). By default all Canadian orders are shipped via Canada Post’s expedited service. T/A is about 1-5 business days within Canada and 4-10 business days to the USA.
Do you ship worldwide?
Yes we do ship internationally. Shipping fees are calculated at check-out. For more information feel free to contact us at sales@blackheader.com.
How do I know if my orders shipped?
Once your order ships, you will receive an email containing your tracking number. You can also track your order in My Account section of the website.
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